Fresh Vegetables Cyprus Privacy and Confidentiality Policy
This Privacy and Confidentiality Policy ("Policy") describes how Fresh Vegetables Cyprus collects, stores and uses personal information and/or other confidential information (collectively, "Personal and Confidential Information") including information about clients, contacts, suppliers as well as about visitors to the Fresh Vegetables Cyprus website at www.freshvegetablescyprus.com.
In this Policy, we use the terms "we", "us", and "our" (and other similar terms) to refer to Fresh Vegetables Cyprus, and "you" and "your" (and other similar terms) to refer to our clients, contacts, suppliers and website visitors.
This Policy is an important document. We recommend that you read it carefully and print and keep a copy for your future reference. When you instruct Fresh Vegetables Cyprus, interact with Fresh Vegetables Cyprus, or otherwise contact us, we will assume you agree to the uses of your Personal and Confidential Information described in this Policy unless you tell us otherwise in writing.
How to contact us
If you have any questions about how we collect, store and use Personal and Confidential Information, then please e-mail us at: firstname.lastname@example.org
What Personal and Confidential Information do we collect?
From initial contact through to providing you with our services or working together in other ways, we may collect various Personal and Confidential Information about you. The types of Personal and Confidential Information that we may collect, store and use include:
If you are a client (or prospective client) of Fresh Vegetables Cyprus: We may collect, store and use your personal and/or professional contact details for the purpose of contacting and corresponding with you, as well as contact details for any organisation that you represent. We may also hold confidential details about any matter on which you choose to instruct us, as well as your bank account, and/or other payment details for the purpose of paying our fees. In addition, we may also hold the information described in the "If you are a contact of Fresh Vegetables Cyprus" bullet below.
If you are a supplier (or prospective supplier) to Fresh Vegetables Cyprus: We may collect, store and use your personal and/or professional contact details for the purpose of contacting and corresponding with you, as well as contact details for any organisation that you represent. We may also hold confidential details about any services that you may supply to us, as well as your bank account and/or other payment details for the purpose of paying your fees. In addition, we may also hold the information described in the "If you are a contact of Fresh Vegetables Cyprus" bullet below.
If you are a contact of Fresh Vegetables Cyprus: We may collect, store, and use your contact details, copies of any e-mail, postal or other correspondence between you and us, and recordings of any voicemails that you choose to leave. We and other members of Fresh Vegetables Cyprus may also hold details of any contact preferences that you specify, such as requests to subscribe to newsletters that we may circulate from time to time, to receive news about any events we are organising or participating in, or to receive information about Fresh Vegetables Cyprus and the services we provide.
If you are a job applicant: We may collect, store and use your contact details, copies of your job application, curriculum vitae and covering letter, as well as any references provided or obtained, for the purposes of processing your application and for general recruitment and selection purposes.
If you are a website visitor: We may collect, store and use certain, limited information relating to your use of the Fresh Vegetables Cyprus website for the purposes of better understanding the types of visitors who browse our website and improving our website offering. Other than information you choose to submit voluntarily to receive communications from Fresh Vegetables Cyprus (as described in the "If you are a contact of Fresh Vegetables Cyprus" bullet above), the information we collect about website visitors does not enable any visitor to be individually identified, is processed only in anonymised, aggregated form, and will only be used for website analytics purposes as described in the section entitled "Website cookies" below.
We collect your Personal and Confidential Information through various means, including via our website, through e-mail correspondence, through direct contact. As a client of Fresh Vegetables Cyprus, we may collect your Personal and Confidential Information through material you may provide to us to enable us to carry out our service for you. As a supplier of Fresh Vegetables Cyprus, we may collect your Personal and Confidential Information through materials you may provide to us in relation to the services you provide to us.
How will we use your Personal and Confidential information?
The ways in which Fresh Vegetables Cyprus may use your Personal and Confidential Information necessarily depends on the relationship you have with us. For example, if you are a client of Fresh Vegetables Cyprus, then we will use your Personal and Confidential Information to provide you with our services.
Examples of the ways in which we use the Personal and Confidential Information that we collect include:
For contact and communication purposes: We may use your contact information and preferences to send you updates that we may circulate from time to time, news about any events we are organising or participating in, and/or other information about Fresh Vegetables Cyprus and the services that we provide. We will not send you marketing communications where you have told us you do not wish to receive these. You can specify your contact preferences by advising us of your contact preferences using the contact details provided above.
To provide our services to our clients: We may also use Personal and Confidential Information to provide our services to our clients. Please note that we will assume, unless our clients instruct us otherwise in writing, that we may use and disclose their Personal and Confidential Information in such manner as we believe is reasonably necessary to provide our services to them (including as described in this Policy).
To receive services from our suppliers: We will use our suppliers Personal and Confidential Information to receive their services from them. Please note that we will assume, unless our suppliers instruct us otherwise in writing, that we may use and disclose their Personal and Confidential Information in such manner as we believe is reasonably necessary to receive and to review the provision of those services from them.
To collect our fees or costs in connection with other legal enforcement: We will use your Personal and Confidential Information to agree payment arrangements with you, and to collect our fees and costs owing to us in connection with legal enforcement.
To make payments to our suppliers: We will use our suppliers Personal and Confidential Information to agree payment arrangements with our suppliers, and to make payments to them.
For recruitment and selection purposes: If you apply for a position with Fresh Vegetables Cyprus, we will use your Personal and Confidential Information to process your job application and for general recruitment and selection purposes. If you are successfully recruited, the Personal and Confidential Information you provide will be stored on your personnel file.
For website analytics purposes: We may collect, store and use certain, limited information relating to your use of the Fresh Vegetables Cyprus website for the purposes of better understanding the types of visitors who browse our website and improving our website offering. Other than information you choose to submit voluntarily to receive communications from Fresh Vegetables Cyprus (as described in the "If you are a contact of Fresh Vegetables Cyprus" bullet in the section entitled "What Personal and Confidential Information do we collect?" above), the information we collect about website visitors does not enable any visitor to be individually identified, is processed only in anonymised, aggregated form, and will only be used for website analytics purposes as described in the section entitled "Website cookies" below.
Who else may have access to your Personal and Confidential Information?
On occasion, Fresh Vegetables Cyprus may need to share your Personal and Confidential Information with third parties. Where you supply us with Personal and Confidential Information as a client, we will assume, unless you instruct us otherwise in writing, that we can disclose your Personal and Confidential Information in such manner as we believe is reasonably necessary to provide our services (including as described in this Policy), or as is required under applicable law. Specific circumstances where we may pass your Personal and Confidential Information to third parties might include:
Events: We may need to pass on your Personal and Confidential Information (e.g. name, company, occupation) to a third party in connection with management of an event, in which case the details will only be used by the third party for that specific purpose.
Business partners, service providers and other affiliated third parties: To enable us to provide our services to you, we may need to share your Personal and Confidential Information with our business partners (including other professional advisers such as accountants or auditors), service companies, external service providers.
Disclosures required by law or regulation: In certain circumstances, please note that we may be required to disclose Personal and Confidential Information under applicable law or regulation, including to law enforcement agencies or in connection with proposed or actual legal proceedings.
Publicity: In keeping with market practice, unless you advise us in writing to the contrary, you consent to the disclosure of our provision of services to you for the purposes of publicising our services. We may also provide a general description of the services rendered to you, or a more detailed description if this information is already in the public domain or you expressly consent to this.
Monitoring for quality assurance and training
Fresh Vegetables Cyprus strives to ensure that the services it delivers to its clients are of the highest possible standard. With this aim in mind, it may sometimes be necessary for us to monitor telephone and e-mail communications between our employees and third parties for the purpose of quality assurance and training or as otherwise permitted by law.
We will only ever conduct communications monitoring in compliance with applicable law, and will at all times continue to protect the confidentiality of your communications in accordance with this Policy.
How we look after your Personal and Confidential Information
We have in place what we believe to be appropriate technical and organisational security measures to protect your Personal and Confidential Information against unauthorised or unlawful use, and against accidental loss, damage or destruction.
We put in place strict confidentiality agreements (including data protection obligations) with our third party service providers.
In addition, the coding language the Fresh Vegetables Cyprus website is written in uses session cookies. These are deleted each time you close your browser. These cookies do not store any information about the visitor once the browser is closed.
For more information about cookies, we recommend that you visit www.allaboutcookies.org.
The cookies that we use on the site are:
Analytics cookies: "_utmz" , "_utmc", "_utmb" and "_utma" are all Google Analytics cookies - These cookies are used to collect information about how visitors use the site. The information is collected anonymously, and used to report on the number of visitors to the site, where they have come from, and the pages they have visited. You can find out more info on them here and here.
Functional Cookies: ASPXANONYMOUS - This cookie is issued by the programming language the website is written in and contains a unique ID to help recognise when an anonymous user attempts to log in. This cookie contains no personally identifiable information.
If you wish to disable cookies entirely, you may do so in your chosen web browser. You can usually find this option under privacy in your browser options or preferences
Updates to this Policy
Please note that for legal, business or operational reasons we may from time to time update this Policy. We will highlight any material changes that we make to this Policy on the Fresh Vegetables Cyprus website.
Links to other websites
The Fresh Vegetables Cyprus website may link to other, unaffiliated third party websites. Please note that Fresh Vegetables Cyprus is not, and cannot, control or be responsible for the content or privacy and confidentiality practices of any third party websites. You must always carefully review the privacy and confidentiality policy of any third party website that you may visit in order to understand how the operators of that website may collect, store and use your personal and confidential information.
By accessing or using the websites, mobile applications or blogs (collectively, the “Sites”) provided by Fresh Vegetables Cyprus (collectively, “Fresh Vegetables Cyprus,” “we,” “us” or “our”) that link to these Terms, you agree to be bound by these Terms and all of the terms incorporated herein by reference. If you do not agree to these Terms, you may not access or use the Sites or order, receive or use products made available through the Sites (collectively, the “Products”).
These are the terms and conditions on which we supply the Products to you.
Description of Services
We make various services available on this site including, but not limited to, Home and office delivery of fresh produce, and other like services. You are responsible for providing, at your own expense, all equipment necessary to use the services, including a computer, modem, and Internet access (including payment of all fees associated with such access).
How you can place your order
You can place your order through our website by selecting the products you wish to receive. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us. You will be informed of any deadlines for placing your order during the order process.
Our menu changes weekly according to what's fresh, local, and in-season. With our service, you get more control of what goes in your package!
When you confirm your order & make payment at the end of the online shop checkout process, we will acknowledge your order confirmation by email. This acknowledgement does not, however, mean that your order has been accepted.
Acceptance of your order
Our acceptance of your order will take place when we send you our order confirmation email to accept it.
If we cannot accept your order
If we are unable to accept your order, we will inform you of this in writing or by phone and will not charge you for the Products. This might be because the Products are unavailable, because we cannot authorize your payment, or because of unexpected limits on our resources which we could not reasonably plan for. We may need to contact you to ask if you are happy for us to substitute some Products in place of others subject to availability. Please see our section ‘Availability of Goods’ section in these terms for more information.
Your order number
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Fresh Vegetables Cyprus attempts to be as accurate as possible. However, Fresh Vegetables Cyprus does not warrant that product descriptions, photos, or other content of any product is accurate, complete, reliable, current, or error-free. If a product offered by Fresh Vegetables Cyprus itself is not as described, your sole remedy is to receive a refund for the product. While we don’t anticipate weights to be incorrect, your sole remedy for any error or documented weight-related issue will be resolved via a credit or refund for the product in question. The products may vary slightly from their pictures. We believe our Products always look and taste delicious but please note that the images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.
Pricing and Availability
All of our Products are subject to availability, and we reserve the right to impose quantity limits on any Order, to reject all or part of an Order, to discontinue offering certain Products to change the price of the Products and to substitute Products (including, but not limited to, specific produce items) without prior notice. We strive to provide you with high-quality Products, and given the perishable nature of certain Products and market conditions beyond our control, we may be required to make substitutions from time to time.
You agree to pay the Purchase Price of the Products as posted on this website at the time when the order is made.
When you confirm your order & make payment at the end of the online shop checkout process, we will acknowledge your order confirmation by email. This acknowledgement does not, however, mean that your order has been accepted.
The total amount of the Purchase Price shall be payable in full by you according to the payment due date stated at Checkout. Any portion of the Purchase Price unpaid past thirty (30) days shall be considered overdue. All amounts past due are subject to legal interest. In addition, Fresh Vegetables Cyprus shall have the right to pursue any remedies available at law or as provided herein and shall be entitled to reimbursement from you for Fresh Vegetables Cyprus costs of collection, including attorney fees, legal fees and costs and disbursements.
Delivery of the Products
During the order process we will let you know when we will provide the Products to you; this will generally be between the hours of 07:00 and 21:00 on a Tuesday, Thursday or Friday, or Saturday unless we inform you otherwise.
We deliver our Products throughout Nicosia, Larnaca and Limassol at our discretion. We may be unable to accept your order if the delivery address would limit our resources to fulfil our other deliveries. If this is the case, we will always communicate this to you, when you place your order.
We are not responsible for delays outside our control.
If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
If no one is available at your address to take delivery, we will leave your Products in your nominated “safe place” (as specified in your order email to us).
You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. In addition, you are solely responsible for determining the freshness of the Products you receive. You should always inspect your delivery to confirm that the Products arrive in a cool condition. To maintain the quality and integrity of the Products, we recommend that you immediately refrigerate all perishable Products upon delivery. From the time of delivery, the condition and consumption of the Products are solely at your risk, and you are solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the Products following delivery.
Depending on the season and temperature in your geographic area at the time of delivery, advance planning by you should be made for proper storage of your products prior to consumption.
In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your Order, we will attempt to deliver your Order as soon as reasonably possible. In some cases, delivery may occur prior to the scheduled delivery date. In the event that timely delivery of your Order is not feasible, we will cancel your Order for the period so affected and issue you a credit or refund of the purchase price for that delivery.
Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. In cases in which you have designated an alternative receiver, such person shall accept the meals under all of the same terms and conditions that would apply had you accepted the delivery yourself.
Unless otherwise agreed in writing, delivery shall be made in accordance with Fresh Vegetables Cyprus policy in effect on the date of shipment. Delivery dates provided by Fresh Vegetables Cyprus are estimates only. Fresh Vegetables Cyprus will make reasonable efforts to deliver in accordance with such dates; however, Fresh Vegetables Cyprus will not be liable for failure to deliver as estimated. Unless otherwise agreed in writing by Fresh Vegetables Cyprus shall be packaged according to Fresh Vegetables Cyprus standards and practices.
You are not permitted to resell or otherwise use the Products for commercial purposes.
Returns and Refunds
If you are dissatisfied with any product, please contact us at email@example.com within 24 hours of your delivery and, depending on the circumstances, we will provide you a full or partial credit or refund of the purchase price for that product or replace the product. We may require the return or photographic documentation of any product with which you are dissatisfied before we provide you a replacement, credit or refund.
You are solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the products you receive from us. You are also solely responsible for knowing about any food allergies you may have and verifying the products and their contents before handling, preparing, using or consuming such products.
We attempt to display the products and other materials and information you view on the sites, including pricing and nutritional information, as accurately as possible. However, we do not guarantee the accuracy of such materials and information and are not responsible for any claims arising or resulting from your reliance thereon. In the event of an error on our sites, in an order confirmation, in processing or delivering an order or otherwise, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel your order and issue you a refund.
You further agree that the products and other materials you receive in your order may vary from the products and materials displayed on the sites due to a number of factors, including, without limitation, system capabilities and constraints of your computer, manufacturing process or supply issues, and the availability and variability of products. The sites may contain information about products that are not available in every location. A reference to a product on the sites does not imply or guarantee that it is or will be available in your location or at the time of your order.
Except as may be provided in a warranty by the manufacturer of a product, all products and the sites and content are provided on an “as is” basis without warranties of any kind, either express or implied. Fresh vegetables Cyprus disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement as to the sites, content and products, any warranties that arise from trade usage or custom, and any warranties that the sites or products will be free and clear from any adverse lien or security interests.
We reserve the right to change any and all content and to modify, suspend or stop providing access to the sites (or any features or functionality of the sites) and the products at any time without notice and without obligation or liability to you. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier, vendor or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by us.
Limitation of liability, release
To the fullest extent permitted by applicable law, in no event shall Fresh Vegetables Cyprus or any of the other Fresh Vegetables Cyprus parties be liable for any indirect, special, incidental, consequential, exemplary or punitive damages of any kind (including, but not limited to, loss of revenue, income or profits, loss of use or data, loss or diminution in value of assets or securities, or damages for business interruption) arising out of or in any way related to the access or use of the sites or content or the order, receipt or use of any product or otherwise related to these terms (including, but not limited to, any damages caused by or resulting from reliance by any user on any information obtained from Fresh Vegetables Cyprus, or from mistakes, omissions, interruptions, deletions of files or emails, errors, defects, bugs, viruses, trojan horses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to Fresh Vegetables Cyprus records, programs or systems), regardless of the form of action, whether based in contract, tort (including, but not limited to, simple negligence, whether active, passive or imputed), strict product liability or any other legal or equitable theory (even if the party has been advised of the possibility of such damages and regardless of whether such damages were foreseeable).
To the fullest extent permitted by applicable law, in no event shall the maximum aggregate liability of Fresh Vegetables Cyprus and the other Fresh Vegetables Cyprus parties (jointly) arising out of or in any way related to (a) the order, receipt or use of products purchased from Fresh Vegetables Cyprus to you exceed the amount paid for such products; and (b) the order, receipt or use of products, or access or use of the sites or content, exceed the amount you paid to us in the one (1) month period immediately preceding the date on which your claim arose. The foregoing limitations shall apply even in the event your remedies hereunder fail of their essential purpose, and the foregoing shall constitute Fresh Vegetables Cyprus and the other Fresh Vegetables Cyprus parties’ sole liability and obligation in respect hereof, regardless of the form of action, whether based in contract, tort (including, but not limited to, simple negligence, whether active, passive or imputed), strict product liability or any other legal or equitable theory.
To the fullest extent permitted by applicable law, you, on behalf of your heirs, executors, administrators, legal and personal representatives, hereby release, waive, acquit and forever discharge Fresh Vegetables Cyprus and the other Fresh Vegetables Cyprus parties from and against, and covenant not to sue any such Fresh Vegetables Cyprus party for, all claims you have or may have arising out of or in any way related to these terms.
Governing law and venue
These Terms, your access to and use of the Sites and your order, receipt and use of the Products shall be governed by and construed and enforced in accordance with the laws of the Republic of Cyprus, without regard to conflict of law rules or principles. Any Dispute between the parties shall be heard before the Larnaca Distict Court having exclusive jurisdiction to adjudicate upon any dispute between the parties arising in the course of your access to and use of the Sites and your order, receipt and use of the Products. You submit to the exclusive jurisdiction of the Larnaca District Court and you hereby waive any objection to such jurisdiction and venue.
Notwithstanding anything contained in these Terms, we reserve the right, without notice and in our sole discretion, to terminate your right to access or use the Sites and to order, receive and use the Products, at any time and for any or no reason, and you acknowledge and agree that we shall have no liability or obligation to you in such event and that you will not be entitled to a refund of any amounts that you have already paid to us, to the fullest extent permitted by applicable law.
If any term, clause or provision of these Terms is held invalid or unenforceable, then that term, clause or provision will be severable from these Terms and will not affect the validity or enforceability of any remaining part of that term, clause or provision, or any other term, clause or provision of these Terms.
These Terms constitute the entire agreement between you and Fresh Vegetables Cyprus relating to your access to and use of the Sites and your order, receipt and use of Products. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without the prior written consent of Fresh Vegetables Cyprus. No waiver of any provision of these Terms will constitute a waiver of such provision in any prior, concurrent or subsequent circumstance, and Fresh Vegetables Cyprus failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity.
Intellectual Property Information
Copyright (c) 2020 Fresh Vegetables Cyprus All Rights Reserved.
Neither we or our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this site will not infringe the rights of third parties.